FAQs

Frequently Asked Questions

We know you might have a few questions before placing an order. Here are the answers to the things we hear most often. If you don’t see your question here, just reach out to us at [email protected]. We’re always happy to help.

How long does shipping take?

We know waiting for a package isn’t the fun part. Orders usually leave our warehouse within 1 to 2 business days. After that, standard delivery takes about 5 to 8 business days depending on where you live. You’ll get a confirmation email with tracking details as soon as your order ships.

Do you offer international shipping?

Right now, we ship to addresses within the United States. We’re working on expanding to more places, so check back soon. If you’re located outside the U.S., feel free to email us and we’ll let you know if we can make an exception.

What is your return policy?

We want you to feel good about your purchase. If something isn’t right, you can return unused items within 30 days of delivery. Just email us at [email protected] with your order number, and we’ll walk you through the next steps. We’ll issue a refund to your original payment method once we receive the item.

Which payment methods do you accept?

We keep things simple. You can pay with major credit cards like Visa, Mastercard, American Express, and Discover. We also accept PayPal for extra convenience. All transactions are processed securely, so your information stays protected.

How can I track my order?

Once your order ships, we’ll send a tracking number straight to your inbox. You can click that link anytime to see where your package is along the way. If you ever lose the email, just contact us and we’ll resend it.

What if my item arrives damaged?

That’s never fun, and we’re sorry if it happens. If your item shows up damaged, send us a photo and your order number within 48 hours of delivery. We’ll make it right with a replacement or a full refund. No hassle.

How do you protect my privacy?

Your trust matters to us. We only use your personal information to process orders and improve your shopping experience. We never sell your data to third parties. Our systems follow current data protection standards, including GDPR and CCPA, so your information stays safe and secure.

Can I change or cancel my order?

If you need to make a change, let us know quickly. Once an order is placed, we start processing right away. If it hasn’t shipped yet, we’ll do our best to update or cancel it. Just email us at [email protected] and we’ll help you out.