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Returns Made Simple
Sometimes a product just isn’t the right fit, and that’s completely okay. We want you to feel confident about your purchase from NORTHSHOREMERCANTILE, so we’ve put together a return process that’s straightforward and stress-free.
Our 30-Day Return Window
You have a full 30 days from the date your order arrives to decide if it’s working for you. If something isn’t quite right, just let us know within that time frame. We’ll take care of the rest.
Full Refunds, No Hidden Fees
When you return an item, you’ll receive a full refund for the purchase price. No restocking fees, no surprise deductions. We believe that when you shop with us, you should feel at ease knowing your money is protected.
Free Return Shipping
Returning an item shouldn’t cost you a penny. We’ll provide you with a prepaid return shipping label, so you can send your item back without worrying about shipping costs. Just pack it up, attach the label, and drop it off at your nearest carrier location.
How to Start a Return
Getting started is easy. Simply email us at [email protected] with your order number and let us know which items you’d like to return. Our team will respond quickly with your prepaid label and clear instructions. We’re here to help make the process as smooth as possible.
What Happens Next
Once we receive your returned item and confirm everything is in order, we’ll process your refund promptly. The money will go back to your original payment method, and you’ll receive a confirmation email when it’s done. Depending on your bank or credit card company, it may take a few business days for the refund to appear in your account.
We genuinely appreciate your business, and we want every experience with NORTHSHOREMERCANTILE to feel easy and fair. If you have any questions about returns or anything else, don’t hesitate to reach out. We’re always happy to hear from you.